Performance Measures

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Process Improvement

Why Focus on Processes?

Business Process
Definition & Development

Business Process Architecture

Radical Process &
 Productivity Improvement

New Product Introduction
& Project Management

Management Systems

Why Focus on
Management Systems

Quality Systems - ISO 9000

Management Systems

Excellence Model (EFQM)

Performance Measurement

Management Systems

Choosing the Right System

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Services Provided

Consultant Profile

Rationale of Balanced Performance Measurement

A regular, predictive health check for the whole organisation rather than an assessment of the symptoms after sickness appears!


Aims to communicate the performance of  the whole organisation, not just the financial results.

Encourages measurement of factors indicating future performance not just the results of historical actions (leading & lagging indicators).

External Perspective

What counts in the long term is the perception of customers, suppliers & shareholders, not your own perceptions of yourself.

Internal Perspective

Looks at the performance of the driving processes not just the results.

Innovation and Learning

Essential for sustaining future performance & competitiveness.

Why Systems ISO 9000 Regulatory Systems Excellence Performance Measures

QUALITY FACTORS  will help you identify strategic performance indicators for the business and operational indicators for products, processes and services.

BALANCED PERFORMANCE INDICATORS              +44 (0) 7803 148397