Rationale
of Balanced Performance Measurement
A regular, predictive health check for the
whole organisation rather than an assessment of the symptoms after sickness appears!
Balanced
Aims to
communicate the performance of the
whole organisation, not just the financial results.
Encourages
measurement of factors indicating future performance not just the results of
historical actions (leading & lagging indicators).
External Perspective
What counts
in the long term is the perception of customers, suppliers & shareholders,
not your own perceptions of yourself.
Internal Perspective
Looks at the
performance of the driving processes not just the results.
Innovation
and Learning
Essential
for sustaining future performance & competitiveness.
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