order to progress beyond the improvement of individual processes it is
necessary to stand back and identify how the whole organisation should work
A simple model can be developed that identifies the core processes that
drive the business results and the operational processes that define
direction and manage resources.
Formal management systems such as ISO 9000, ISO 14000 & ISO 17025 require clear
understanding, control and improvement of processes.
A process architecture and the associated process definitions provide a
powerful tool for demonstrating planning, organisation and control to
external regulators and assessors.
Internally they provide the foundation for training, performance measurement
and integrated improvement programmes.