For most purposes process definition does not require complicated flow
charting or software tools.
The aim is to produce the simplest picture that makes the management of the
With a little help your own staff will readily identify how things happen
today, what does not work well, what is wasting effort and where changes can
Defining a process with the people who currently do it nearly always
generates a list of things to improve.
It is then possible to define and prioritise an improvement plan to change
the process flow, remove uncertainties, clarify ownership and improve the