are usually divided into specialist functions and departments. This provides
a good structure for the development of skills and capabilities but it is
not aligned to how the business achieves its results.
Most major business activities involve a sequence of steps in
which the functional ownership changes as the work progresses from start to
This is why business development, productivity improvement
and problem solving are often so difficult when approached through the
conventional hierarchy of the organisation.
The answer is
to understand how the whole process operates regardless of the functional
boundaries. This is
how the organisation really works.
important to identify the core processes that drive the business results.
These are the processes that represent what the organisation has been
processes exist only to develop and support the business aims or to manage
the resources required to deliver the results.