are the sequences of activities that take place throughout the organisation
to make things happen or to produce things. They take inputs and use
resources to generate outputs, ideally adding value on the way.
An integrated process architecture
how all the processes in the organisation are linked together to achieve the
objectives of the business.
are improved when clear and simple process definitions enable all functions
to work together to achieve the business objectives.
can be radically improved by identifying the resources and the tools needed
and by removing delays, bottlenecks and functional barriers.
be achieved more predictably with better control of operational and
Risks can be reduced
investors and stakeholders.
are facilitated by process definitions that
indicate roles, responsibilities and the tools to do the job.
Start up &
stabilised by developing a structured operational approach early in their