The definition, development and improvement
of business processes apply to all parts of an organisation,
whether technical, commercial, financial or administrative. The approach is equally
valuable to product, service and laboratory based organisations.
A company-wide process architecture
can be developed which links the activities of all parts of the organisation
and provides a common platform for regulatory compliance and a range of improvement programmes.
Formal management systems are required by many regulatory and
customer organisations. Perhaps the best known is ISO 9000 for Quality
Management. Laboratory, Biotech and Pharmaceutical organisations will be
more familiar with ISO 17025 or GLP requirements. QUALITY FACTORS also recommends the *EFQM Excellence Model for a
truly company-wide approach to improvement.
In all cases the objectives and priorities of the client
organisation dictate the nature and scale of the contract with QUALITY FACTORS. We are not a "one method" organisation. The approaches and
techniques used will depend on the objectives to be achieved and the types
of problems to be solved.
* EFQM - European
Foundation for Quality Managemen